Summary
- New subscribers: we honor a 30-day money-back guarantee on your first paid period, no questions asked.
- Cancellations: cancel any time. Access continues until the end of the paid period; no partial-period refunds after day 30.
- Failed charges: if a payment is disputed or the service was materially unavailable, contact us and we will resolve promptly.
Full policy
1. Who this applies to
This policy applies to consumer subscriptions to SportAnalyst purchased on sportanalyst.appvia our web checkout (processed by our merchant of record, Paddle). Purchases made through the Apple App Store or Google Play are governed by Apple's and Google's respective refund policies.
2. 30-day money-back guarantee (first paid period)
If this is your first paid period on SportAnalyst (STARTER, PRO, or ALL-ACCESS, monthly or annual), you may request a full refund within 30 days of your initial charge by emailing support@sportanalyst.app. No justification is required. Refunds are processed to the original payment method within 5–10 business days and access is revoked at the time of refund.
3. Cancellation
You may cancel your subscription at any time from your account page. Access continues until the end of the current paid period. Beyond the 30-day money-back window described above, we do not offer partial refunds for unused time on a paid period.
4. Annual plans
Annual plans are eligible for the same 30-day money-back guarantee on the first paid period. Beyond that window, annual plans are non-refundable and cancellation takes effect at the end of the annual period.
5. Disputes and chargebacks
If you dispute a charge, please contact support@sportanalyst.appbefore initiating a chargeback. We resolve legitimate disputes without argument. Fraudulent chargebacks are contested and may result in account closure.
6. Service unavailability
If SportAnalyst is materially unavailable for an extended period during your paid period (for reasons other than scheduled maintenance), contact us and we will credit or refund the affected time on a case-by-case basis.
7. How to request a refund
Email support@sportanalyst.app from the address associated with your account, including:
- Your account email (if different from the sending address)
- The approximate date of the charge you want refunded
- A brief note about the reason (optional but helpful for us to improve)
We respond within 2 business days and process approved refunds within 5–10 business days depending on your payment method's settlement time.
8. Changes to this policy
We may update this policy from time to time. Material changes will be announced by email to active subscribers at least 30 days before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.
9. Contact
SportAnalyst is operated by FOX TECH, SLU. For any refund-related question: support@sportanalyst.app.